Privacy policy.
Effective Sept 28, 2026. Plain-English version: we collect what we need to run the service, we don’t sell it, and we never share phone numbers or text-message opt-in data for marketing.
Who we are
CatchMissed (“we”, “us”) provides a missed-call text-back service to plumbing and HVAC businesses (“customers”). When someone calls one of our customers and the call is missed, we send that caller a text on the customer’s behalf. Questions about this policy: info@catchmissed.com.
What we collect
People visiting this website
This website doesn’t use cookies, analytics, ad trackers or third-party embeds, and loads its fonts from our own server. Like any web server, ours keeps standard request logs (IP address, browser type, pages requested, time) for security and troubleshooting.
Our customers (the businesses we serve)
Contact details (name, business name, email, phone numbers), your booking link, the text wording we set up with you, and service records such as missed calls, texts sent and replies. Payments are processed by Stripe; we don’t receive or store your full card number.
People who call our customers
When you call a business that uses CatchMissed and the call is missed, we process your phone number, the time of the call, the text we send you, any replies, and your opt-out status. We do this only to deliver the follow-up text and your replies to that business.
How we use it
- To send missed-call follow-up texts and deliver replies to the business you called.
- To set up, run, monitor and bill for the service, and to send customers their weekly summary email.
- To honor opt-outs, answer support requests, keep the service secure, and meet legal obligations.
We don’t sell personal information, and we don’t use callers’ numbers for our own marketing.
Text messaging (SMS) and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties, except service providers that deliver the messages on our behalf.
Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply. See the SMS terms in our Terms of Service.
Who we share it with
Only service providers that help us run CatchMissed — for example our telephony and SMS provider, payment processor (Stripe), email provider and web host — under agreements that limit their use of the data to providing their service to us. We may also disclose information if required by law or to protect our rights and users.
How long we keep it
We keep customer and message records for as long as we provide the service and as needed for billing, legal and security purposes, then delete or anonymize them. Opt-out records are kept so we keep honoring them.
Your choices
- Opt out of texts any time by replying STOP.
- Ask to see, correct or delete your information by emailing info@catchmissed.com. If your data was collected on behalf of one of our customers, we may pass your request to that business.
Security
We use reasonable safeguards, including encrypted connections (HTTPS) and access limited to what’s needed to run the service. No system is perfectly secure.
Children
CatchMissed is a business service and isn’t directed to children under 13.
Changes
If we change this policy we’ll update the effective date above, and tell customers by email about significant changes.